FAQs
Frequently Asked Questions
How do I book a specific room or request special arrangements?
You can book your room directly through our website or supported booking platforms. During checkout, use the Special Requests box to mention preferences such as bed type, view, accessibility needs, or celebrations. Our team will do their best to accommodate your request.
How can I modify or cancel my room reservation?
You can modify or cancel your reservation by logging into your booking account or contacting our support team. Changes depend on availability and the terms of your booking.
Do you offer pet-friendly rooms?
No, we do not allow pets in any of our rooms.
Do you provide room service?
Yes, we offer room service during designated hours. Guests can enjoy meals and refreshments delivered directly to their room for extra comfort.
Are the rooms non-smoking?
Yes, all our rooms are strictly non-smoking to ensure a clean and healthy environment for all guests.
How can I request a specific room location?
You can request a room location (such as higher floors, sea view, quiet area, or near facilities) in the Special Requests section while booking, or by contacting our team after your reservation.
How do I check in and check out of the hotel?
Check-in usually starts in the afternoon, and check-out is in the morning. Exact times will be shared in your booking confirmation. Early check-in or late check-out can be arranged based on availability.
What is your cancellation policy for room reservations?
Our cancellation policy depends on the rate you book. Flexible bookings allow free cancellation within a set time, while discounted rates may be non-refundable. Full details are shown before you confirm your booking.
What are the payment options for room bookings?
We accept major debit and credit cards and selected online payment methods. Some bookings may require advance payment or a deposit.
Do you provide extra beds or cribs for children?
Yes, extra beds and baby cribs are available upon request, subject to availability. Please request them during booking so we can prepare your room in advance.